Our Approach to Knowledge Transfer
The following is an article from the Spring 2018 edition of the "Successful Solutions" newsletter
What is Knowledge Transfer?
It is the development of a protocol for documenting essential knowledge and skills required to do the core work for targeted roles identified by a risk assessment. It is part of a larger Workforce Analysis made up of: Risk Assessment; Knowledge Transfer Pilot; Impact Analysis; Resource Management Planning; Strategic Forecast Planning.
(Graphic: An example of an analysis we did for the Massachusetts Department of Environmental Protection)
The Knowledge Transfer phase itself can consist of:
- Business requirements gathering to understand desired application(s) of the Knowledge Transfer tool
- Key informational interviews to understand the complexity of the work across the organization's functions and levels.
- Drafting a Knowledge Transfer framework/protocol. Note: It may be decided that the protocol could be Job shadowing, Expert interviews; On-line Data Transfer or a combination of approaches based on the complexity of the role.
- Pilot Knowledge Transfer Tool & protoco
May 30, 2018
