The University of Massachusetts Amherst

UMass Donahue Institute

Institute News

ODLS Client Spotlight: The Springfield Police Department

The Springfield Police Department implemented their unique Transformational Management mentoring model, referred to as "Shift", to focus on improving the management skills of the civilian side of the organization. 

The mentoring model provides the following capabilities:

  1. Live group mentoring
  2. One-on-one access outside of meetings

The weekly live mentoring time is used to discuss challenges posted by group members. Each individual is given their own mentoring time including a plan to address specific challenges. One-on-one access is utilized outside of the group time if a team member comes across an issue requiring additional support. A video or voice call is scheduled and the immediate issue is addressed.

The primary purpose of this support is to increase efficiency, cost savings, and production for managers by accessing live mentoring as challenges come up. The effect of having a mentor available can quickly and accurately provide important strategies in real time. The increase in efficiency, cost savings, and production cannot be overstated. Managers will now have the ability to access real time support as they are faced with adversities. This system will allow managers to properly triage issues, increase efficiency of coordinating resources and improve team morale. 

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The UMass Donahue Institute is pre-approved to offer a variety of options for streamlined, simplified contracting both within Massachusetts and at the federal level.

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UMass Donahue Institute

University of Massachusetts Amherst

100 Venture Way, Suite 9

Hadley, Massachusetts 01035

(413) 545-0001

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