Employing Design Thinking to Lead Organizational Change
Excerpt from a blog post by Dana Henry on the UMass Online blog:
Leading organizational change often starts from an internal perspective of “What is the problem and how can we fix it?”
Design Thinking offers an alternative approach to instead put ourselves in the shoes of our customers. This is the main focus of the second module in the 8-week online Leadership Excellence certificate program titled, "Driving Innovation."
The first steps in the Design Thinking process will help you see the big picture and understand the people in your organization.
May 13, 2021