The University of Massachusetts Amherst

UMass Donahue Institute

Media Coverage

Human service worker demographics study released

Senior Research Manager Christina Citino from the Institute's Applied Research & Program Evaluation business group presented the report's findings on December 5 at the Suffolk University Law School. She was joined by Secretary Rosalin Acosta, Office of Labor aned Workforce Development, Senator Eric Lesser, Jackie K. Moore from the North Suffolk Mental Health Association and Michelle Smith from AIDS Project Worcester.

The study was done for our client, the Providers' Council, human services trade association in Massachusetts.

From the MassLive article on the report's release:

Human service workers in Massachusetts are overwhelmingly female, minority and poor, according to a report released Wednesday by the Providers' Council, a trade association that represents the human service industry. 

The human services field is growing in Massachusetts as the population ages. Today, human service workers fill around 180,000 jobs, around 5 percent of the state workforce. They staff inpatient and outpatient mental health and substance abuse facilities; child care centers; vocational rehabilitation centers; individual and family services; and emergency food and housing services.

Read article: Study: Massachusetts human services workers are female, minority and poor

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