Alyssa Flemati, MBA has several years of experience in higher education administration and finance. Prior to the institute, she was an administrative and fiscal support specialist for the UMass Center at Springfield. Ms. Flemati brings over ten years of customer service background to better assist all clients. In her current position, she focuses on procurement, creating and maintaining budgets, financial reporting and personnel management.

Ms. Flemati earned her master's of business administration from American International College, her bachelor's in business administration from Westfield State University and an associate’s in business administration from Springfield Technical Community College.

Dana Remian assists in the design and development of instructional content, including eLearning, video, and printed materials. A recent addition to the team, Mr. Remian brings several years of experience as a corporate trainer and a wealth of experience working for both public sector and non-profit entities. He applies a creative and critical eye to designing attractive and evidence-based approaches to learning. His broad interests and knowledge make him well suited for consulting with subject-matter experts to capture and share their expertise with others.

Mr. Remian received his bachelor's of arts in English literature from Worcester State University and a master's of education in instructional design from the University of Massachusetts Boston.

Kathryn Swaim, M.S. manages the Institute's rapidly developing expertise in online learning solutions and virtual collaboration. She brings expertise in positive organizational communication and collaborative program development along with an entrepreneurial spirit. Ms. Swaim creates affordable, cutting-edge and impactful technological solutions for clients and programs ranging across all sectors: state, non-profit, and corporate.

Ms. Swaim received her master's of science in organizational management from Antioch University New England and bachelor's of arts from the University of Massachusetts Amherst’s University Without Walls.